Ownership
Software updates and warranty
LAUNCH restricts software updates by sales territory, so where a tool was bought decides whether it keeps receiving them. After the free update period, renewals run at roughly US$350 a year for 12V car software and US$499 a year for truck and diesel. Warranty terms depend on the model.
Why updates decide a tool’s value
Vehicles change every model year. Updates add coverage for new vehicles and systems, so a diagnostic tool that stops updating gradually covers less of what comes into your workshop.
Territory and grey imports
LAUNCH restricts software updates by sales territory. A unit bought outside its intended territory, often called a grey import, may never receive updates. It can look like a bargain on the day and lose its value over time.
Before you buy any LAUNCH tool, from anyone, ask which territory it is registered to and how updates will be delivered.
What renewals cost
Every LAUNCH tool includes a free update period. After that, updates renew on a subscription:
| Software | Approximate renewal |
|---|---|
| 12V car software | About US$350 a year |
| Truck and diesel software | About US$499 a year |
Build this into your budget when you compare prices: the cheapest tool to buy is not always the cheapest to own.
Warranty and defects
Warranty terms depend on the model, so ask us for the terms on the exact unit before you order. If an item arrives defective or damaged, we replace it. Returns and refunds policy.
Talk to a technician
Not sure which one you need?
Tell us the vehicles you work on and the jobs you need to do, and we’ll point you to the right tool. Closed — opens tomorrow at 08:00.